"This Social Security number is not in our records or does not match the given Company Code! Please contact our support team for additional assistance (866) 295-7363."
This indicates that we may not have a record for that person. Please confirm the following:
- The company code was entered correctly
- The employee has received at least 1 paycheck. We will not have the employee information until the first payday + 2-3 business days for processing.
- The SSN for the employee was entered correctly. Transposition of numbers or using the co-borrower’s SSN is a common problem.
- The employee was not a contractor with that employer. This can be confirmed by checking the paystub or W-2 to see if the employer’s name is printed there. We will not have contractor pay information.
If it is a former employee that we may not have records for or any other reason, please contact InVerify Support at 866-295-7363. We will let you know how you can obtain the information you are looking for.